Privacy Policy

1. Information We Collect

We collect information necessary to deliver and improve our floral management software services:

• Account Information: Name, business email, flower shop name, phone number, and physical store addresses.
• Store Operations Data: Product catalog items, pricing, inventory movements, order records, customer contact details, and recipient dedication messages entered into your shop.
• Technical & Usage Data: IP addresses, browser types, device information, and interaction logs with our platform interfaces.

2. How We Use Your Information

We use collected data strictly for legitimate operational purposes:

• To provide, operate, and maintain your online storefront and admin dashboard.
• To process transaction workflows, dispatches, and subscriber delivery schedules.
• To send service notifications, security alerts, and technical updates.
• To detect and prevent fraudulent transactions, platform abuse, or security incidents.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal or business data to third-party advertisers. Data is shared exclusively with vetted service providers necessary to operate our platform (such as cloud hosting infrastructure, authenticated email delivery providers, and payment processors).

4. Cookies & Tracking Technologies

We utilize essential session cookies and performance telemetry to maintain user authentication, preserve cart state across devices, and ensure platform reliability. You can configure your browser to reject cookies, though certain interactive dashboard tools may require cookies to function properly.

5. Data Security & Storage

We employ modern encryption protocols (SSL/TLS in transit, encrypted database storage at rest) and strict role-based access controls to safeguard your data against unauthorized access, loss, or disclosure.

6. Your Rights & Data Export

You have the right to access, rectify, or request deletion of your account data at any time. You can export your product catalogs, sales logs, and customer CRM data directly from your FloristApp dashboard.

7. Contact Us

For inquiries regarding our privacy practices or data processing agreements, please email us at hello@floristapp.com.